Email Etiquette

Auto Date Friday, August 8th, 2008

typing handsIn today’s world, many professionals rely on email—a quick and convenient communication tool—as their chief form of communication. Personally speaking, I use email daily to keep in touch with almost all my clients and vendors. With so many messages going out—sometimes as many as a hundred a day—it is important to always keep in mind the proper etiquette for business emails.

Here are a few tips and tricks we at Market Connections use to send effective emails with a positive impact:

1. Re-read your message before sending it. Just step back and take a moment to consider your wording, and who the message is going to prior to clicking send.
2. Still not sure about sending? Ask a colleague for their thoughts. If you are still unsure about the impact of your message, get a trusted colleague to critique the message for you. A few moments of help up-front may save a lot of time spent apologizing after the message is gone.
3. Can you reach out to the person more effectively in person or over the phone? Face-to-face and over the phone communications can be more timely, more personal, and much more effective than back-and-forth emails.
4. Stop and reconsider all forwards. Jokes and cute stories may be amusing fare for friends and family, but keep your business contacts strictly business.

Want more tips and tricks to send great emails? Check out Send: The Essential Guide to Email for the Office and Home, a book dedicated to making emailing easier, written by David Shipley and Will Schwalbe.

We want to hear from you! How important is email in your daily life? What tips do you have for improving email communications? Leave a comment to let us know!

2 Responses to “Email Etiquette”

  1. Judith Says:
    August 9th, 2008 at 2:07 pm

    Great tips! So many underestimate the power of their e-mails in regard to perceptions — and in business that is so important and in your control to control!

    Unfortunately, all too often folks assume a too informal tone with their professional e-mails. And many times as you state, a phone call or in person meeting may be in order or more efficient.

    Check out my Web site where I discuss business e-mail etiquette from the basics and best practices, to daily dilemmas that you may find helpful:

    http://www.BusinessEmailEtiquette.com

    At your service,
    Judith

  2. Rebecca Says:
    August 20th, 2008 at 3:03 pm

    I completely agree and have many times had a colleague review an email draft for me before sending, just to ensure I have phrased it in the most appropriate way.

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